For questions or help with your reservation and a full list of Park Policies, please visit our Help Center and "Submit a Request."

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• Reservations are required for the Alpine Coaster.

• Check-In/Ride Time: Guests may check in up to 15 minutes prior, but no later than 60 minutes after, your reservation time. Upon receiving a wrist band at check in, guests will have 90 minutes to complete their coaster rides.

• For faster check-in, please sign waivers before coming to the park.

• Once ticket redemption begins, tickets are no longer refundable.

• No bags or loose items allowed on the Alpine Coaster (except medical devices)

• Yes, the Alpine Coaster can run in the rain or snow. Shields are put on the sleds and ponchos are available for sale. The coaster will not operate in a lightning storm.

• Make sure you are ready to ride! Be sure to check attraction requirements and safety guidelines for each attraction before purchasing tickets.

• Fees: There is no entrance fee to the park. Parking is free. Guests pay for the attractions only. Rates and pricing are as of June 1 and are subject to change. Prices listed do not include sales tax. 

• Tickets: Each ticket is for 1 guest.  If there are two riders in a sled, each rider must have purchased a ticket. Guests may not share a 2 ride ticket.

• Reservations: When you buy tickets on-line, you will be required to purchase reservations and tickets for a specific date and time. Reservation bookings are for a check-in time (not a specific ride or attraction time). Reservations are made so that the park can manage attendance and guests can have the best possible experience. There may be times when the park is fully booked and sold out of reservations. 

• Waivers: Each guest who plans to ride the coaster or do another activity will be required to sign a waiver.  One waiver is used to cover all of our attractions. A parent or legal guardian is required to sign the waiver for those under age 18. When you arrive at the park, guests will check in at the Guest Services Center. Guests who have completed waivers, will receive a wrist band. Guests who are watching others do not need to complete a waiver to be at the park.

• Accessibility: While the grounds and building are ADA accessible, individuals with disabilities will want to read the rider requirements to see if they are able to ride. 

• Park Offerings: Food, beverages, and merchandise are available for purchase at the park. 

• Date Exchanges: If you would like to change the date or time of your reservation, please use the Help Center to submit a ticket or contact us via phone at (509) 888-1119.  

• Refunds: If you are unable to visit us, we can issue a refund or book you to a different day. Please visit the Help Center to submit a ticket or contact us via phone at (509) 888-1119.

• Cancellations Due to Weather or Mechanical Issues: Should the park or an attraction need to close for more than 2 hours due to inclement weather or mechanical issues, please call (509) 888-1119 or visit the Guest Services Center. If guests are unable to get to Leavenworth due to confirmed pass closures, you may call us at (509) 888-1119 to reschedule your visit dates or receive a refund.